Was FieldEdge named in AI answers? 22 Sep 2026 record
What ChatGPT, Claude, Perplexity, Google AI Overviews and Google AI Mode answered about field service management software on 22 September 2026, and where FieldEdge came up.
Buyers asking AI about field service management software heard the name FieldEdge in 44 of 150 answers. Housecall Pro, the most named vendor here, was named in 108. Its strongest question was “FieldEdge vs ServiceTitan, which one is worth the price”: 15 of 15. It was absent from “Jobber vs Housecall Pro for a plumbing business, which is better”, where Housecall Pro was named in 15 of 15.
44 of 150 valid answers, 29.3% (Wilson 95% interval 22.6% to 37.1%)
Observed answers on stated dates, not a ranking. This is not a judgment of product quality.
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Head to head answers, Study 5
Answers to the head to head questions that name FieldEdge, captured 22 Sep 2026 under method v1.1 for the Absence Index release 2026-09 (DOI 10.5281/zenodo.22907695). Answers naming FieldEdge the better choice: 0 of 15 (category median 0.5). Team review: in progress
Each row is one question put to five engines, three runs each; counts of scored answers, not a ranking.
Question
Answers
FieldEdge the better choice
The other vendor
Both
Neither or depends
FieldEdge vs ServiceTitan, which one is worth the price
15
0
0
15
0
Any named company may request one no-cost re-run at index@broadcastwell.com; both results are published.
Filled marks: named in at least 2 of 3 scheduled repeats. Open marks: below that threshold. Dashed marks: excluded answers leave the threshold uncertain. Counts and intervals follow for each question.
Answer capture date: 2026-09-22.
By engine
ChatGPT
12 of 30 valid answers, 40.0% (Wilson 95% interval 24.6% to 57.7%)
Claude
13 of 30 valid answers, 43.3% (Wilson 95% interval 27.4% to 60.8%)
Perplexity
6 of 30 valid answers, 20.0% (Wilson 95% interval 9.5% to 37.3%)
Google AI Overviews
7 of 30 valid answers, 23.3% (Wilson 95% interval 11.8% to 40.9%)
Google AI Mode
6 of 30 valid answers, 20.0% (Wilson 95% interval 9.5% to 37.3%)
By buyer question
Each count is over valid answers to the exact question. Excluded answers are outside that base.
what is the best field service software for a small HVAC company
4 of 15 valid answers, 26.7% (Wilson 95% interval 10.9% to 52.0%)
Question q1. Excluded answers: 0. Type: best option.
0 of 150 valid answers, 0.0% (Wilson 95% interval 0.0% to 2.5%)
0 of 150 valid answers, 0.0% (Wilson 95% interval 0.0% to 2.5%)
Release and method
Release
2026-09, version 2026-09.1
Published
2026-09-23
Answer capture date
2026-09-22
Source capture dates
2026-09-21
Engines
ChatGPT, Claude, Perplexity, Google AI Overviews, Google AI Mode
Configuration
10 fixed target questions, 5 engines, 3 repeats. No controls were run for this category.
Method version
v1.1
Excluded answers
0 target answers excluded; exact reasons are listed. No controls were run for this category.
Commissioned engagement
No commissioned engagement is declared for this category.
Exact names and listed aliases are matched without case sensitivity at word boundaries. Plain word names require a listed qualifier nearby in the same sentence or the canonical domain among cited URLs. A vendor citation counts only when that answer also names the vendor under this rule.
Answer text for releases before 2026-09 was not retained. For release 2026-09 and later, the full answer text is kept and published in the release's Zenodo deposit and on the receipt pages, except Perplexity, where the method keeps a scored excerpt of at most 60 words and the share link.
How to cite: Broadcastwell. The Absence Index, Field service management software, version 2026-09.1. Permanent record. CC BY 4.0 with attribution to Broadcastwell.
The Absence Report
A monthly letter on who AI names when buyers ask for software. Published observations, source links and the limits of each release.