Field service management software · 2026-09.1

BuildOps

When buyers asked AI for a Field service management software shortlist.

Observed naming

22 of 150 valid answers

22 of 150 valid answers, 14.7% (Wilson 95% interval 9.9% to 21.2%)

Observed answers on stated dates, not a ranking. This is not a judgment of product quality.

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Permanent link to this release · Field service management software category

By engine and question

Filled marks: named in at least 2 of 3 scheduled repeats. Open marks: below that threshold. Dashed marks: excluded answers leave the threshold uncertain. Counts and intervals follow for each question.

Answer capture date: 2026-09-22.

By engine

ChatGPT

5 of 30 valid answers, 16.7% (Wilson 95% interval 7.3% to 33.6%)

Claude

6 of 30 valid answers, 20.0% (Wilson 95% interval 9.5% to 37.3%)

Perplexity

6 of 30 valid answers, 20.0% (Wilson 95% interval 9.5% to 37.3%)

Google AI Overviews

1 of 30 valid answers, 3.3% (Wilson 95% interval 0.6% to 16.7%)

Google AI Mode

4 of 30 valid answers, 13.3% (Wilson 95% interval 5.3% to 29.7%)

By buyer question

Each count is over valid answers to the exact question. Excluded answers are outside that base.

what is the best field service software for a small HVAC company

1 of 15 valid answers, 6.7% (Wilson 95% interval 1.2% to 29.8%)

Question q1. Excluded answers: 0. Type: best option.

best field service management software for a growing plumbing company with about 10 techs

0 of 15 valid answers, 0.0% (Wilson 95% interval 0.0% to 20.4%)

Question q2. Excluded answers: 0. Type: best option.

best field service software for commercial mechanical and fire protection contractors

12 of 15 valid answers, 80.0% (Wilson 95% interval 54.8% to 93.0%)

Question q3. Excluded answers: 0. Type: best option.

what are the best alternatives to ServiceTitan

9 of 15 valid answers, 60.0% (Wilson 95% interval 35.7% to 80.2%)

Question q4. Excluded answers: 0. Type: alternative.

what are the best alternatives to Housecall Pro

0 of 15 valid answers, 0.0% (Wilson 95% interval 0.0% to 20.4%)

Question q5. Excluded answers: 0. Type: alternative.

what are the best alternatives to Jobber for a home service business

0 of 15 valid answers, 0.0% (Wilson 95% interval 0.0% to 20.4%)

Question q6. Excluded answers: 0. Type: alternative.

Jobber vs Housecall Pro for a plumbing business, which is better

0 of 15 valid answers, 0.0% (Wilson 95% interval 0.0% to 20.4%)

Question q7. Excluded answers: 0. Type: buyer evaluation.

FieldEdge vs ServiceTitan, which one is worth the price

0 of 15 valid answers, 0.0% (Wilson 95% interval 0.0% to 20.4%)

Question q8. Excluded answers: 0. Type: buyer evaluation.

what should I look for when choosing field service management software

0 of 15 valid answers, 0.0% (Wilson 95% interval 0.0% to 20.4%)

Question q9. Excluded answers: 0. Type: buyer evaluation.

which field service software is best for a one person HVAC business

0 of 15 valid answers, 0.0% (Wilson 95% interval 0.0% to 20.4%)

Question q10. Excluded answers: 0. Type: specific workflow.

Questions with no recorded naming

best field service management software for a growing plumbing company with about 10 techs

BuildOps: 0 of 15 valid answers, 0.0% (Wilson 95% interval 0.0% to 20.4%)

Other checked vendors named in valid answers to this question:

Housecall Pro: 15 of 15 valid answers, 100.0% (Wilson 95% interval 79.6% to 100.0%)
ServiceTitan: 15 of 15 valid answers, 100.0% (Wilson 95% interval 79.6% to 100.0%)
FieldPulse: 12 of 15 valid answers, 80.0% (Wilson 95% interval 54.8% to 93.0%)
FieldEdge: 6 of 15 valid answers, 40.0% (Wilson 95% interval 19.8% to 64.3%)
Jobber: 3 of 15 valid answers, 20.0% (Wilson 95% interval 7.0% to 45.2%)
Workiz: 2 of 15 valid answers, 13.3% (Wilson 95% interval 3.7% to 37.9%)
Service Fusion: 1 of 15 valid answers, 6.7% (Wilson 95% interval 1.2% to 29.8%)

what are the best alternatives to Housecall Pro

BuildOps: 0 of 15 valid answers, 0.0% (Wilson 95% interval 0.0% to 20.4%)

Other checked vendors named in valid answers to this question:

Housecall Pro: 15 of 15 valid answers, 100.0% (Wilson 95% interval 79.6% to 100.0%)
ServiceTitan: 13 of 15 valid answers, 86.7% (Wilson 95% interval 62.1% to 96.3%)
Workiz: 13 of 15 valid answers, 86.7% (Wilson 95% interval 62.1% to 96.3%)
FieldPulse: 11 of 15 valid answers, 73.3% (Wilson 95% interval 48.0% to 89.1%)
Service Fusion: 11 of 15 valid answers, 73.3% (Wilson 95% interval 48.0% to 89.1%)
Jobber: 10 of 15 valid answers, 66.7% (Wilson 95% interval 41.7% to 84.8%)
ServiceM8: 7 of 15 valid answers, 46.7% (Wilson 95% interval 24.8% to 69.9%)
Kickserv: 6 of 15 valid answers, 40.0% (Wilson 95% interval 19.8% to 64.3%)
FieldEdge: 4 of 15 valid answers, 26.7% (Wilson 95% interval 10.9% to 52.0%)

what are the best alternatives to Jobber for a home service business

BuildOps: 0 of 15 valid answers, 0.0% (Wilson 95% interval 0.0% to 20.4%)

Other checked vendors named in valid answers to this question:

Housecall Pro: 15 of 15 valid answers, 100.0% (Wilson 95% interval 79.6% to 100.0%)
ServiceTitan: 15 of 15 valid answers, 100.0% (Wilson 95% interval 79.6% to 100.0%)
Workiz: 15 of 15 valid answers, 100.0% (Wilson 95% interval 79.6% to 100.0%)
FieldPulse: 11 of 15 valid answers, 73.3% (Wilson 95% interval 48.0% to 89.1%)
Service Fusion: 10 of 15 valid answers, 66.7% (Wilson 95% interval 41.7% to 84.8%)
Kickserv: 9 of 15 valid answers, 60.0% (Wilson 95% interval 35.7% to 80.2%)
ServiceM8: 6 of 15 valid answers, 40.0% (Wilson 95% interval 19.8% to 64.3%)
Jobber: 4 of 15 valid answers, 26.7% (Wilson 95% interval 10.9% to 52.0%)
BigChange: 1 of 15 valid answers, 6.7% (Wilson 95% interval 1.2% to 29.8%)
FieldEdge: 1 of 15 valid answers, 6.7% (Wilson 95% interval 1.2% to 29.8%)

Jobber vs Housecall Pro for a plumbing business, which is better

BuildOps: 0 of 15 valid answers, 0.0% (Wilson 95% interval 0.0% to 20.4%)

Other checked vendors named in valid answers to this question:

Housecall Pro: 15 of 15 valid answers, 100.0% (Wilson 95% interval 79.6% to 100.0%)
Jobber: 7 of 15 valid answers, 46.7% (Wilson 95% interval 24.8% to 69.9%)

FieldEdge vs ServiceTitan, which one is worth the price

BuildOps: 0 of 15 valid answers, 0.0% (Wilson 95% interval 0.0% to 20.4%)

Other checked vendors named in valid answers to this question:

FieldEdge: 15 of 15 valid answers, 100.0% (Wilson 95% interval 79.6% to 100.0%)
ServiceTitan: 15 of 15 valid answers, 100.0% (Wilson 95% interval 79.6% to 100.0%)

what should I look for when choosing field service management software

BuildOps: 0 of 15 valid answers, 0.0% (Wilson 95% interval 0.0% to 20.4%)

Other checked vendors named in valid answers to this question:

FieldPulse: 2 of 15 valid answers, 13.3% (Wilson 95% interval 3.7% to 37.9%)
Housecall Pro: 1 of 15 valid answers, 6.7% (Wilson 95% interval 1.2% to 29.8%)
Jobber: 1 of 15 valid answers, 6.7% (Wilson 95% interval 1.2% to 29.8%)
ServiceTitan: 1 of 15 valid answers, 6.7% (Wilson 95% interval 1.2% to 29.8%)

which field service software is best for a one person HVAC business

BuildOps: 0 of 15 valid answers, 0.0% (Wilson 95% interval 0.0% to 20.4%)

Other checked vendors named in valid answers to this question:

Housecall Pro: 15 of 15 valid answers, 100.0% (Wilson 95% interval 79.6% to 100.0%)
Jobber: 8 of 15 valid answers, 53.3% (Wilson 95% interval 30.1% to 75.2%)
ServiceTitan: 8 of 15 valid answers, 53.3% (Wilson 95% interval 30.1% to 75.2%)
Workiz: 6 of 15 valid answers, 40.0% (Wilson 95% interval 19.8% to 64.3%)
FieldPulse: 4 of 15 valid answers, 26.7% (Wilson 95% interval 10.9% to 52.0%)
ServiceM8: 3 of 15 valid answers, 20.0% (Wilson 95% interval 7.0% to 45.2%)
FieldEdge: 2 of 15 valid answers, 13.3% (Wilson 95% interval 3.7% to 37.9%)
Kickserv: 1 of 15 valid answers, 6.7% (Wilson 95% interval 1.2% to 29.8%)
simpro: 1 of 15 valid answers, 6.7% (Wilson 95% interval 1.2% to 29.8%)

Vendor domain citations

11 of 150 valid answers, 7.3% (Wilson 95% interval 4.1% to 12.7%)

buildops.com

The full Field service management software checked set

Full checked set, sorted by observed counts, not a ranking.
Vendor	Named	Vendor domain cited
Housecall Pro	108 of 150 valid answers, 72.0% (Wilson 95% interval 64.3% to 78.6%)	43 of 150 valid answers, 28.7% (Wilson 95% interval 22.0% to 36.4%)
ServiceTitan	102 of 150 valid answers, 68.0% (Wilson 95% interval 60.2% to 74.9%)	35 of 150 valid answers, 23.3% (Wilson 95% interval 17.3% to 30.7%)
Workiz	58 of 150 valid answers, 38.7% (Wilson 95% interval 31.2% to 46.7%)	20 of 150 valid answers, 13.3% (Wilson 95% interval 8.8% to 19.7%)
FieldPulse	57 of 150 valid answers, 38.0% (Wilson 95% interval 30.6% to 46.0%)	28 of 150 valid answers, 18.7% (Wilson 95% interval 13.2% to 25.7%)
Jobber	50 of 150 valid answers, 33.3% (Wilson 95% interval 26.3% to 41.2%)	46 of 150 valid answers, 30.7% (Wilson 95% interval 23.8% to 38.5%)
FieldEdge	44 of 150 valid answers, 29.3% (Wilson 95% interval 22.6% to 37.1%)	22 of 150 valid answers, 14.7% (Wilson 95% interval 9.9% to 21.2%)
Service Fusion	41 of 150 valid answers, 27.3% (Wilson 95% interval 20.8% to 35.0%)	12 of 150 valid answers, 8.0% (Wilson 95% interval 4.6% to 13.5%)
simpro	28 of 150 valid answers, 18.7% (Wilson 95% interval 13.2% to 25.7%)	6 of 150 valid answers, 4.0% (Wilson 95% interval 1.8% to 8.5%)
ServiceTrade	23 of 150 valid answers, 15.3% (Wilson 95% interval 10.4% to 22.0%)	13 of 150 valid answers, 8.7% (Wilson 95% interval 5.1% to 14.3%)
BuildOps	22 of 150 valid answers, 14.7% (Wilson 95% interval 9.9% to 21.2%)	11 of 150 valid answers, 7.3% (Wilson 95% interval 4.1% to 12.7%)
Kickserv	20 of 150 valid answers, 13.3% (Wilson 95% interval 8.8% to 19.7%)	2 of 150 valid answers, 1.3% (Wilson 95% interval 0.4% to 4.7%)
ServiceM8	19 of 150 valid answers, 12.7% (Wilson 95% interval 8.3% to 18.9%)	3 of 150 valid answers, 2.0% (Wilson 95% interval 0.7% to 5.7%)
RazorSync	3 of 150 valid answers, 2.0% (Wilson 95% interval 0.7% to 5.7%)	0 of 150 valid answers, 0.0% (Wilson 95% interval 0.0% to 2.5%)
ServiceMax	2 of 150 valid answers, 1.3% (Wilson 95% interval 0.4% to 4.7%)	0 of 150 valid answers, 0.0% (Wilson 95% interval 0.0% to 2.5%)
BigChange	1 of 150 valid answers, 0.7% (Wilson 95% interval 0.1% to 3.7%)	0 of 150 valid answers, 0.0% (Wilson 95% interval 0.0% to 2.5%)
Commusoft	0 of 150 valid answers, 0.0% (Wilson 95% interval 0.0% to 2.5%)	0 of 150 valid answers, 0.0% (Wilson 95% interval 0.0% to 2.5%)
Joblogic	0 of 150 valid answers, 0.0% (Wilson 95% interval 0.0% to 2.5%)	0 of 150 valid answers, 0.0% (Wilson 95% interval 0.0% to 2.5%)
Sera Systems	0 of 150 valid answers, 0.0% (Wilson 95% interval 0.0% to 2.5%)	0 of 150 valid answers, 0.0% (Wilson 95% interval 0.0% to 2.5%)
ServicePower	0 of 150 valid answers, 0.0% (Wilson 95% interval 0.0% to 2.5%)	0 of 150 valid answers, 0.0% (Wilson 95% interval 0.0% to 2.5%)
Successware	0 of 150 valid answers, 0.0% (Wilson 95% interval 0.0% to 2.5%)	0 of 150 valid answers, 0.0% (Wilson 95% interval 0.0% to 2.5%)
WorkWave	0 of 150 valid answers, 0.0% (Wilson 95% interval 0.0% to 2.5%)	0 of 150 valid answers, 0.0% (Wilson 95% interval 0.0% to 2.5%)
Zuper	0 of 150 valid answers, 0.0% (Wilson 95% interval 0.0% to 2.5%)	0 of 150 valid answers, 0.0% (Wilson 95% interval 0.0% to 2.5%)

Release and method

Release: 2026-09, version 2026-09.1
Published: 2026-09-23
Answer capture date: 2026-09-22
Source capture dates: 2026-09-21
Engines: ChatGPT, Claude, Perplexity, Google AI Overviews, Google AI Mode
Configuration: 10 fixed target questions, 5 engines, 3 repeats. No controls were run for this category.
Method version: v1.1
Excluded answers: 0 target answers excluded; exact reasons are listed. No controls were run for this category.
Commissioned engagement: No commissioned engagement is declared for this category.

Exact names and listed aliases are matched without case sensitivity at word boundaries. Plain word names require a listed qualifier nearby in the same sentence or the canonical domain among cited URLs. A vendor citation counts only when that answer also names the vendor under this rule.

Verbatim answer text is retained privately with the measurement input and import audit. No answer quotations are published here.

Download and cite

Release JSON · Category CSV · DOI 10.5281/zenodo.22907695

How to cite: Broadcastwell. The Absence Index, Field service management software, version 2026-09.1. Permanent record. CC BY 4.0 with attribution to Broadcastwell.

About this page

Observed answers on stated dates, not a ranking. This is not a judgment of product quality.

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