9 of the 10 checked vendors were never named for “What should a buyer evaluate in a CRM?”. The most named: Salesforce Sales Cloud, in 3 of 15 answers. Salesforce Sales Cloud came from ChatGPT; Claude, Perplexity, Google AI Overviews and Google AI Mode did not name it. 9 of the 10 checked vendors were never named here, including HubSpot CRM, the most named vendor in this category overall and Pipedrive.
If you sell CRM software and your name is not in that list, this is the question to fix first.
These answers come from one capture on 22 September 2026, three runs per engine, to this fixed wording. They are not a ranking, and an engine can answer differently on a refresh.
Observed answers on stated dates, not a ranking. This is not a judgment of product quality.
Who was named
Each count is over the 15 valid answers to this exact question. Observed answers on stated dates, not a ranking. This is not a judgment of product quality.
Checked CRM vendors named in answers to this question, counted per answer.
In practice, the best CRM is the one your team will actually use, can connect to your existing tools, and can grow with your business without hidden cost surprises.
One sentence per engine at most, chosen by a fixed rule: the first full sentence naming a checked vendor, read in run order. Every answer in full: DOI 10.5281/zenodo.22907695.