2026-09.1 record
Software a trade contractor (HVAC, plumbing, electrical and similar home or commercial service businesses) uses to schedule and dispatch technicians, quote and invoice jobs, take payments and manage customers.
Observed answers on stated dates, not a ranking. This is not a judgment of product quality.
Capture date: 2026-09-21. The Index measures observed naming, not service quality or product merit.
Commissioned engagement: no.
| Vendor | Named | Vendor domain cited |
|---|---|---|
| Housecall Pro | 108 of 150 valid answers, 72.0% (Wilson 95% interval 64.3% to 78.6%) | 43 of 150 valid answers, 28.7% (Wilson 95% interval 22.0% to 36.4%) |
| ServiceTitan | 102 of 150 valid answers, 68.0% (Wilson 95% interval 60.2% to 74.9%) | 35 of 150 valid answers, 23.3% (Wilson 95% interval 17.3% to 30.7%) |
| Workiz | 58 of 150 valid answers, 38.7% (Wilson 95% interval 31.2% to 46.7%) | 20 of 150 valid answers, 13.3% (Wilson 95% interval 8.8% to 19.7%) |
| FieldPulse | 57 of 150 valid answers, 38.0% (Wilson 95% interval 30.6% to 46.0%) | 28 of 150 valid answers, 18.7% (Wilson 95% interval 13.2% to 25.7%) |
| Jobber | 50 of 150 valid answers, 33.3% (Wilson 95% interval 26.3% to 41.2%) | 46 of 150 valid answers, 30.7% (Wilson 95% interval 23.8% to 38.5%) |
| FieldEdge | 44 of 150 valid answers, 29.3% (Wilson 95% interval 22.6% to 37.1%) | 22 of 150 valid answers, 14.7% (Wilson 95% interval 9.9% to 21.2%) |
| Service Fusion | 41 of 150 valid answers, 27.3% (Wilson 95% interval 20.8% to 35.0%) | 12 of 150 valid answers, 8.0% (Wilson 95% interval 4.6% to 13.5%) |
| simpro | 28 of 150 valid answers, 18.7% (Wilson 95% interval 13.2% to 25.7%) | 6 of 150 valid answers, 4.0% (Wilson 95% interval 1.8% to 8.5%) |
| ServiceTrade | 23 of 150 valid answers, 15.3% (Wilson 95% interval 10.4% to 22.0%) | 13 of 150 valid answers, 8.7% (Wilson 95% interval 5.1% to 14.3%) |
| BuildOps | 22 of 150 valid answers, 14.7% (Wilson 95% interval 9.9% to 21.2%) | 11 of 150 valid answers, 7.3% (Wilson 95% interval 4.1% to 12.7%) |
| Kickserv | 20 of 150 valid answers, 13.3% (Wilson 95% interval 8.8% to 19.7%) | 2 of 150 valid answers, 1.3% (Wilson 95% interval 0.4% to 4.7%) |
| ServiceM8 | 19 of 150 valid answers, 12.7% (Wilson 95% interval 8.3% to 18.9%) | 3 of 150 valid answers, 2.0% (Wilson 95% interval 0.7% to 5.7%) |
| RazorSync | 3 of 150 valid answers, 2.0% (Wilson 95% interval 0.7% to 5.7%) | 0 of 150 valid answers, 0.0% (Wilson 95% interval 0.0% to 2.5%) |
| ServiceMax | 2 of 150 valid answers, 1.3% (Wilson 95% interval 0.4% to 4.7%) | 0 of 150 valid answers, 0.0% (Wilson 95% interval 0.0% to 2.5%) |
| BigChange | 1 of 150 valid answers, 0.7% (Wilson 95% interval 0.1% to 3.7%) | 0 of 150 valid answers, 0.0% (Wilson 95% interval 0.0% to 2.5%) |
| Commusoft | 0 of 150 valid answers, 0.0% (Wilson 95% interval 0.0% to 2.5%) | 0 of 150 valid answers, 0.0% (Wilson 95% interval 0.0% to 2.5%) |
| Joblogic | 0 of 150 valid answers, 0.0% (Wilson 95% interval 0.0% to 2.5%) | 0 of 150 valid answers, 0.0% (Wilson 95% interval 0.0% to 2.5%) |
| Sera Systems | 0 of 150 valid answers, 0.0% (Wilson 95% interval 0.0% to 2.5%) | 0 of 150 valid answers, 0.0% (Wilson 95% interval 0.0% to 2.5%) |
| ServicePower | 0 of 150 valid answers, 0.0% (Wilson 95% interval 0.0% to 2.5%) | 0 of 150 valid answers, 0.0% (Wilson 95% interval 0.0% to 2.5%) |
| Successware | 0 of 150 valid answers, 0.0% (Wilson 95% interval 0.0% to 2.5%) | 0 of 150 valid answers, 0.0% (Wilson 95% interval 0.0% to 2.5%) |
| WorkWave | 0 of 150 valid answers, 0.0% (Wilson 95% interval 0.0% to 2.5%) | 0 of 150 valid answers, 0.0% (Wilson 95% interval 0.0% to 2.5%) |
| Zuper | 0 of 150 valid answers, 0.0% (Wilson 95% interval 0.0% to 2.5%) | 0 of 150 valid answers, 0.0% (Wilson 95% interval 0.0% to 2.5%) |
Exact names and listed aliases are matched without case sensitivity at word boundaries. Plain word names require a listed qualifier nearby in the same sentence or the canonical domain among cited URLs. A vendor citation counts only when that answer also names the vendor under this rule.
Verbatim answer text is retained privately with the measurement input and import audit. No answer quotations are published here.
Release JSON · Category CSV · DOI 10.5281/zenodo.22907695
How to cite: Broadcastwell. The Absence Index, Field service management software, version 2026-09.1. Permanent record. CC BY 4.0 with attribution to Broadcastwell.
Observed answers on stated dates, not a ranking. This is not a judgment of product quality.
This public record reports the checked set, fixed questions and stated dates. Claim a vendor page, file a dispute or ask for a re-run, or read the dispute policy and log.