CRM · 2026-09.1
When buyers asked AI for a CRM shortlist.
Observed naming
73 of 150 valid answers
73 of 150 valid answers, 48.7% (Wilson 95% interval 40.8% to 56.6%)
Observed answers on stated dates, not a ranking. This is not a judgment of product quality.
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Filled marks: named in at least 2 of 3 scheduled repeats. Open marks: below that threshold. Dashed marks: excluded answers leave the threshold uncertain. Counts and intervals follow for each question.
Answer capture date: 2026-09-22.
15 of 30 valid answers, 50.0% (Wilson 95% interval 33.2% to 66.8%)
18 of 30 valid answers, 60.0% (Wilson 95% interval 42.3% to 75.4%)
12 of 30 valid answers, 40.0% (Wilson 95% interval 24.6% to 57.7%)
13 of 30 valid answers, 43.3% (Wilson 95% interval 27.4% to 60.8%)
15 of 30 valid answers, 50.0% (Wilson 95% interval 33.2% to 66.8%)
Each count is over valid answers to the exact question. Excluded answers are outside that base.
8 of 15 valid answers, 53.3% (Wilson 95% interval 30.1% to 75.2%)
Question 1. Excluded answers: 0. Type: best option.
8 of 15 valid answers, 53.3% (Wilson 95% interval 30.1% to 75.2%)
Question 2. Excluded answers: 0. Type: specific workflow.
13 of 15 valid answers, 86.7% (Wilson 95% interval 62.1% to 96.3%)
Question 3. Excluded answers: 0. Type: top tools.
3 of 15 valid answers, 20.0% (Wilson 95% interval 7.0% to 45.2%)
Question 4. Excluded answers: 0. Type: alternative.
15 of 15 valid answers, 100.0% (Wilson 95% interval 79.6% to 100.0%)
Question 5. Excluded answers: 0. Type: best option.
9 of 15 valid answers, 60.0% (Wilson 95% interval 35.7% to 80.2%)
Question 6. Excluded answers: 0. Type: specific workflow.
15 of 15 valid answers, 100.0% (Wilson 95% interval 79.6% to 100.0%)
Question 7. Excluded answers: 0. Type: buyer evaluation.
2 of 15 valid answers, 13.3% (Wilson 95% interval 3.7% to 37.9%)
Question 8. Excluded answers: 0. Type: buyer evaluation.
0 of 15 valid answers, 0.0% (Wilson 95% interval 0.0% to 20.4%)
Question 9. Excluded answers: 0. Type: buyer evaluation.
0 of 15 valid answers, 0.0% (Wilson 95% interval 0.0% to 20.4%)
Question 10. Excluded answers: 0. Type: specific workflow.
Zoho CRM: 0 of 15 valid answers, 0.0% (Wilson 95% interval 0.0% to 20.4%)
Other checked vendors named in valid answers to this question:
Zoho CRM: 0 of 15 valid answers, 0.0% (Wilson 95% interval 0.0% to 20.4%)
Other checked vendors named in valid answers to this question:
23 of 150 valid answers, 15.3% (Wilson 95% interval 10.4% to 22.0%)
help.zoho.com, zoho.com
| Vendor | Named | Vendor domain cited |
|---|---|---|
| HubSpot CRM | 113 of 150 valid answers, 75.3% (Wilson 95% interval 67.9% to 81.5%) | 34 of 150 valid answers, 22.7% (Wilson 95% interval 16.7% to 30.0%) |
| Salesforce Sales Cloud | 109 of 150 valid answers, 72.7% (Wilson 95% interval 65.0% to 79.2%) | 37 of 150 valid answers, 24.7% (Wilson 95% interval 18.5% to 32.1%) |
| Pipedrive | 97 of 150 valid answers, 64.7% (Wilson 95% interval 56.7% to 71.9%) | 29 of 150 valid answers, 19.3% (Wilson 95% interval 13.8% to 26.4%) |
| Zoho CRM | 73 of 150 valid answers, 48.7% (Wilson 95% interval 40.8% to 56.6%) | 23 of 150 valid answers, 15.3% (Wilson 95% interval 10.4% to 22.0%) |
| Microsoft Dynamics 365 | 36 of 150 valid answers, 24.0% (Wilson 95% interval 17.9% to 31.4%) | 9 of 150 valid answers, 6.0% (Wilson 95% interval 3.2% to 11.0%) |
| Freshsales | 22 of 150 valid answers, 14.7% (Wilson 95% interval 9.9% to 21.2%) | 0 of 150 valid answers, 0.0% (Wilson 95% interval 0.0% to 2.5%) |
| Close | 12 of 150 valid answers, 8.0% (Wilson 95% interval 4.6% to 13.5%) | 4 of 150 valid answers, 2.7% (Wilson 95% interval 1.0% to 6.7%) |
| Insightly | 10 of 150 valid answers, 6.7% (Wilson 95% interval 3.7% to 11.8%) | 4 of 150 valid answers, 2.7% (Wilson 95% interval 1.0% to 6.7%) |
| Copper | 4 of 150 valid answers, 2.7% (Wilson 95% interval 1.0% to 6.7%) | 0 of 150 valid answers, 0.0% (Wilson 95% interval 0.0% to 2.5%) |
| Nimble | 0 of 150 valid answers, 0.0% (Wilson 95% interval 0.0% to 2.5%) | 0 of 150 valid answers, 0.0% (Wilson 95% interval 0.0% to 2.5%) |
Exact names and listed aliases are matched without case sensitivity at word boundaries. Plain word names require a listed qualifier nearby in the same sentence or the canonical domain among cited URLs. A vendor citation counts only when that answer also names the vendor under this rule.
Verbatim answer text is retained privately with the measurement input and import audit. No answer quotations are published here.
Release JSON · Category CSV · DOI 10.5281/zenodo.22907695
How to cite: Broadcastwell. The Absence Index, CRM, version 2026-09.1. Permanent record. CC BY 4.0 with attribution to Broadcastwell.
Observed answers on stated dates, not a ranking. This is not a judgment of product quality.
This public record reports the checked set, fixed questions and stated dates. Claim a vendor page, file a dispute or ask for a re-run, or read the dispute policy and log.