2026-09.1 record
Systems that centralize customer and prospect records, sales activity, pipeline management, and related revenue workflows.
Observed answers on stated dates, not a ranking. This is not a judgment of product quality.
Capture date: 2026-08-28. The Index measures observed naming, not service quality or product merit.
Commissioned engagement: no.
| Vendor | Named | Vendor domain cited |
|---|---|---|
| HubSpot CRM | 113 of 150 valid answers, 75.3% (Wilson 95% interval 67.9% to 81.5%) | 34 of 150 valid answers, 22.7% (Wilson 95% interval 16.7% to 30.0%) |
| Salesforce Sales Cloud | 109 of 150 valid answers, 72.7% (Wilson 95% interval 65.0% to 79.2%) | 37 of 150 valid answers, 24.7% (Wilson 95% interval 18.5% to 32.1%) |
| Pipedrive | 97 of 150 valid answers, 64.7% (Wilson 95% interval 56.7% to 71.9%) | 29 of 150 valid answers, 19.3% (Wilson 95% interval 13.8% to 26.4%) |
| Zoho CRM | 73 of 150 valid answers, 48.7% (Wilson 95% interval 40.8% to 56.6%) | 23 of 150 valid answers, 15.3% (Wilson 95% interval 10.4% to 22.0%) |
| Microsoft Dynamics 365 | 36 of 150 valid answers, 24.0% (Wilson 95% interval 17.9% to 31.4%) | 9 of 150 valid answers, 6.0% (Wilson 95% interval 3.2% to 11.0%) |
| Freshsales | 22 of 150 valid answers, 14.7% (Wilson 95% interval 9.9% to 21.2%) | 0 of 150 valid answers, 0.0% (Wilson 95% interval 0.0% to 2.5%) |
| Close | 12 of 150 valid answers, 8.0% (Wilson 95% interval 4.6% to 13.5%) | 4 of 150 valid answers, 2.7% (Wilson 95% interval 1.0% to 6.7%) |
| Insightly | 10 of 150 valid answers, 6.7% (Wilson 95% interval 3.7% to 11.8%) | 4 of 150 valid answers, 2.7% (Wilson 95% interval 1.0% to 6.7%) |
| Copper | 4 of 150 valid answers, 2.7% (Wilson 95% interval 1.0% to 6.7%) | 0 of 150 valid answers, 0.0% (Wilson 95% interval 0.0% to 2.5%) |
| Nimble | 0 of 150 valid answers, 0.0% (Wilson 95% interval 0.0% to 2.5%) | 0 of 150 valid answers, 0.0% (Wilson 95% interval 0.0% to 2.5%) |
Exact names and listed aliases are matched without case sensitivity at word boundaries. Plain word names require a listed qualifier nearby in the same sentence or the canonical domain among cited URLs. A vendor citation counts only when that answer also names the vendor under this rule.
Verbatim answer text is retained privately with the measurement input and import audit. No answer quotations are published here.
Release JSON · Category CSV · DOI 10.5281/zenodo.22907695
How to cite: Broadcastwell. The Absence Index, CRM, version 2026-09.1. Permanent record. CC BY 4.0 with attribution to Broadcastwell.
Observed answers on stated dates, not a ranking. This is not a judgment of product quality.
This public record reports the checked set, fixed questions and stated dates. Claim a vendor page, file a dispute or ask for a re-run, or read the dispute policy and log.