2026-08.1 record
Systems that centralize customer and prospect records, sales activity, pipeline management, and related revenue workflows.
Observed answers on stated dates, not a ranking. This is not a judgment of product quality.
Capture date: 2026-08-28. The Index measures observed naming, not service quality or product merit.
Commissioned engagement: no.
| Vendor | Named | Vendor domain cited |
|---|---|---|
| Salesforce Sales Cloud | 78 of 117 valid answers, 66.7% (Wilson 95% interval 57.7% to 74.6%) | 17 of 117 valid answers, 14.5% (Wilson 95% interval 9.3% to 22.0%) |
| HubSpot CRM | 77 of 117 valid answers, 65.8% (Wilson 95% interval 56.8% to 73.8%) | 5 of 117 valid answers, 4.3% (Wilson 95% interval 1.8% to 9.6%) |
| Pipedrive | 63 of 117 valid answers, 53.8% (Wilson 95% interval 44.8% to 62.6%) | 14 of 117 valid answers, 12.0% (Wilson 95% interval 7.3% to 19.1%) |
| Zoho CRM | 63 of 117 valid answers, 53.8% (Wilson 95% interval 44.8% to 62.6%) | 5 of 117 valid answers, 4.3% (Wilson 95% interval 1.8% to 9.6%) |
| Microsoft Dynamics 365 | 23 of 117 valid answers, 19.7% (Wilson 95% interval 13.5% to 27.8%) | 3 of 117 valid answers, 2.6% (Wilson 95% interval 0.9% to 7.3%) |
| Freshsales | 15 of 117 valid answers, 12.8% (Wilson 95% interval 7.9% to 20.1%) | 0 of 117 valid answers, 0.0% (Wilson 95% interval 0.0% to 3.2%) |
| Close | 5 of 117 valid answers, 4.3% (Wilson 95% interval 1.8% to 9.6%) | 0 of 117 valid answers, 0.0% (Wilson 95% interval 0.0% to 3.2%) |
| Insightly | 3 of 117 valid answers, 2.6% (Wilson 95% interval 0.9% to 7.3%) | 1 of 117 valid answers, 0.9% (Wilson 95% interval 0.2% to 4.7%) |
| Copper | 1 of 117 valid answers, 0.9% (Wilson 95% interval 0.2% to 4.7%) | 0 of 117 valid answers, 0.0% (Wilson 95% interval 0.0% to 3.2%) |
| Nimble | 0 of 117 valid answers, 0.0% (Wilson 95% interval 0.0% to 3.2%) | 0 of 117 valid answers, 0.0% (Wilson 95% interval 0.0% to 3.2%) |
Plain word vendor names count only with a qualifier or the vendor domain among the cited URLs. Historical answer text cannot be independently checked against this rule.
The historical August 2026 record uses four engines. The current five engine method includes Google AI Mode; its observations are separate from this release.
No answer text was retained for this historical release. Counts are shown without answer quotations.
Vendor citation counts were reconstructed from saved cited URLs, requiring an existing named verdict and the vendor domain or a subdomain in the same answer. The earlier citation fields were incorrectly zero. Named counts, question counts, answer bases and exclusions are unchanged. Nimble remains recorded at zero named answers. Answer text was not retained, so contextual qualification of its name cannot be independently re-scored from this release. This correction is archived in version 2026-08.1.
Release JSON · Category CSV · DOI 10.5281/zenodo.22721962
How to cite: Broadcastwell. The Absence Index, CRM, version 2026-08.1. https://doi.org/10.5281/zenodo.22721962. CC BY 4.0 with attribution to Broadcastwell.
Observed answers on stated dates, not a ranking. This is not a judgment of product quality.
This public record reports the checked set, fixed questions and stated dates. Claim a vendor page, file a dispute or ask for a re-run, or read the dispute policy and log.