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          "url": "/vendors/salesforce-sales-cloud/crm/",
          "named": {
            "count": 1,
            "base": 12,
            "rate": 8.3,
            "lower": 1.5,
            "upper": 35.4
          }
        },
        {
          "name": "Close",
          "url": "/vendors/close/crm/",
          "named": {
            "count": 0,
            "base": 12,
            "rate": 0,
            "lower": 0,
            "upper": 24.2
          }
        },
        {
          "name": "Copper",
          "url": "/vendors/copper/crm/",
          "named": {
            "count": 0,
            "base": 12,
            "rate": 0,
            "lower": 0,
            "upper": 24.2
          }
        },
        {
          "name": "Freshsales",
          "url": "/vendors/freshsales/crm/",
          "named": {
            "count": 0,
            "base": 12,
            "rate": 0,
            "lower": 0,
            "upper": 24.2
          }
        },
        {
          "name": "HubSpot CRM",
          "url": "/vendors/hubspot-crm/crm/",
          "named": {
            "count": 0,
            "base": 12,
            "rate": 0,
            "lower": 0,
            "upper": 24.2
          }
        },
        {
          "name": "Insightly",
          "url": "/vendors/insightly/crm/",
          "named": {
            "count": 0,
            "base": 12,
            "rate": 0,
            "lower": 0,
            "upper": 24.2
          }
        },
        {
          "name": "Microsoft Dynamics 365",
          "url": "/vendors/microsoft-dynamics-365/crm/",
          "named": {
            "count": 0,
            "base": 12,
            "rate": 0,
            "lower": 0,
            "upper": 24.2
          }
        },
        {
          "name": "Nimble",
          "url": "/vendors/nimble/crm/",
          "named": {
            "count": 0,
            "base": 12,
            "rate": 0,
            "lower": 0,
            "upper": 24.2
          }
        }
      ],
      "engines": null
    },
    {
      "id": "9",
      "text": "What should a buyer evaluate in a CRM?",
      "type": null,
      "excluded_answers": 0,
      "named": {
        "count": 0,
        "base": 12,
        "rate": 0,
        "lower": 0,
        "upper": 24.2
      },
      "checked_vendors": [
        {
          "name": "HubSpot CRM",
          "url": "/vendors/hubspot-crm/crm/",
          "named": {
            "count": 3,
            "base": 12,
            "rate": 25,
            "lower": 8.9,
            "upper": 53.2
          }
        },
        {
          "name": "Salesforce Sales Cloud",
          "url": "/vendors/salesforce-sales-cloud/crm/",
          "named": {
            "count": 2,
            "base": 12,
            "rate": 16.7,
            "lower": 4.7,
            "upper": 44.8
          }
        },
        {
          "name": "Close",
          "url": "/vendors/close/crm/",
          "named": {
            "count": 0,
            "base": 12,
            "rate": 0,
            "lower": 0,
            "upper": 24.2
          }
        },
        {
          "name": "Copper",
          "url": "/vendors/copper/crm/",
          "named": {
            "count": 0,
            "base": 12,
            "rate": 0,
            "lower": 0,
            "upper": 24.2
          }
        },
        {
          "name": "Freshsales",
          "url": "/vendors/freshsales/crm/",
          "named": {
            "count": 0,
            "base": 12,
            "rate": 0,
            "lower": 0,
            "upper": 24.2
          }
        },
        {
          "name": "Insightly",
          "url": "/vendors/insightly/crm/",
          "named": {
            "count": 0,
            "base": 12,
            "rate": 0,
            "lower": 0,
            "upper": 24.2
          }
        },
        {
          "name": "Microsoft Dynamics 365",
          "url": "/vendors/microsoft-dynamics-365/crm/",
          "named": {
            "count": 0,
            "base": 12,
            "rate": 0,
            "lower": 0,
            "upper": 24.2
          }
        },
        {
          "name": "Nimble",
          "url": "/vendors/nimble/crm/",
          "named": {
            "count": 0,
            "base": 12,
            "rate": 0,
            "lower": 0,
            "upper": 24.2
          }
        },
        {
          "name": "Pipedrive",
          "url": "/vendors/pipedrive/crm/",
          "named": {
            "count": 0,
            "base": 12,
            "rate": 0,
            "lower": 0,
            "upper": 24.2
          }
        },
        {
          "name": "Zoho CRM",
          "url": "/vendors/zoho-crm/crm/",
          "named": {
            "count": 0,
            "base": 12,
            "rate": 0,
            "lower": 0,
            "upper": 24.2
          }
        }
      ],
      "engines": null
    },
    {
      "id": "10",
      "text": "How can a sales team use a CRM to improve handoffs and follow-up?",
      "type": null,
      "excluded_answers": 3,
      "named": {
        "count": 0,
        "base": 9,
        "rate": 0,
        "lower": 0,
        "upper": 29.9
      },
      "checked_vendors": [
        {
          "name": "HubSpot CRM",
          "url": "/vendors/hubspot-crm/crm/",
          "named": {
            "count": 4,
            "base": 9,
            "rate": 44.4,
            "lower": 18.9,
            "upper": 73.3
          }
        },
        {
          "name": "Salesforce Sales Cloud",
          "url": "/vendors/salesforce-sales-cloud/crm/",
          "named": {
            "count": 4,
            "base": 9,
            "rate": 44.4,
            "lower": 18.9,
            "upper": 73.3
          }
        },
        {
          "name": "Zoho CRM",
          "url": "/vendors/zoho-crm/crm/",
          "named": {
            "count": 3,
            "base": 9,
            "rate": 33.3,
            "lower": 12.1,
            "upper": 64.6
          }
        },
        {
          "name": "Microsoft Dynamics 365",
          "url": "/vendors/microsoft-dynamics-365/crm/",
          "named": {
            "count": 1,
            "base": 9,
            "rate": 11.1,
            "lower": 2,
            "upper": 43.5
          }
        },
        {
          "name": "Pipedrive",
          "url": "/vendors/pipedrive/crm/",
          "named": {
            "count": 1,
            "base": 9,
            "rate": 11.1,
            "lower": 2,
            "upper": 43.5
          }
        },
        {
          "name": "Close",
          "url": "/vendors/close/crm/",
          "named": {
            "count": 0,
            "base": 9,
            "rate": 0,
            "lower": 0,
            "upper": 29.9
          }
        },
        {
          "name": "Copper",
          "url": "/vendors/copper/crm/",
          "named": {
            "count": 0,
            "base": 9,
            "rate": 0,
            "lower": 0,
            "upper": 29.9
          }
        },
        {
          "name": "Freshsales",
          "url": "/vendors/freshsales/crm/",
          "named": {
            "count": 0,
            "base": 9,
            "rate": 0,
            "lower": 0,
            "upper": 29.9
          }
        },
        {
          "name": "Insightly",
          "url": "/vendors/insightly/crm/",
          "named": {
            "count": 0,
            "base": 9,
            "rate": 0,
            "lower": 0,
            "upper": 29.9
          }
        },
        {
          "name": "Nimble",
          "url": "/vendors/nimble/crm/",
          "named": {
            "count": 0,
            "base": 9,
            "rate": 0,
            "lower": 0,
            "upper": 29.9
          }
        }
      ],
      "engines": null
    }
  ],
  "engines": [
    {
      "name": "ChatGPT",
      "named": null
    },
    {
      "name": "Claude",
      "named": null
    },
    {
      "name": "Perplexity",
      "named": null
    },
    {
      "name": "Google AI Overviews",
      "named": null
    }
  ],
  "method": {
    "question_shapes": [
      "best option",
      "specific workflow",
      "top tools",
      "alternative",
      "buyer evaluation"
    ],
    "engines": [
      "ChatGPT",
      "Claude",
      "Perplexity",
      "Google AI Overviews"
    ],
    "repeats": 3,
    "questions_per_category": 10,
    "run_configuration": "4 engines, 3 repeats, 10 fixed buyer questions, and one checked set."
  },
  "capture_dates": [
    "2026-08-28"
  ],
  "capture_date_note": "Dates of the published source captures. Separate answer capture dates were not supplied.",
  "exclusions": [
    {
      "question_id": "10",
      "repeat_tag": "run-1",
      "engine": "google_aio",
      "reason": "no AI Overview returned for this query"
    },
    {
      "question_id": "10",
      "repeat_tag": "run-2",
      "engine": "google_aio",
      "reason": "no AI Overview returned for this query"
    },
    {
      "question_id": "10",
      "repeat_tag": "run-3",
      "engine": "google_aio",
      "reason": "no AI Overview returned for this query"
    }
  ],
  "exclusions_note": "3 answers are excluded because an engine returned the recorded reason. Excluded answers reduce their question bases and are not counted as misses.",
  "commissioned_engagement": false,
  "doi": "10.5281/zenodo.22721962",
  "license": "CC BY 4.0 with attribution to Broadcastwell",
  "citation_erratum": "Vendor citation counts were reconstructed from saved cited URLs, requiring an existing named verdict and the vendor domain or a subdomain in the same answer. The earlier citation fields were incorrectly zero. Named counts, question counts, answer bases and exclusions are unchanged. Nimble remains recorded at zero named answers. Answer text was not retained, so contextual qualification of its name cannot be independently re-scored from this release. This correction is archived in version 2026-08.1.",
  "downloads": {
    "release": "/data/release-2026-08.json",
    "csv": "/data/crm.csv"
  },
  "history": [],
  "framing": "Observed answers on stated dates, not a ranking. This is not a judgment of product quality."
}
